Evaluation of usability with real users

In moderated tests, our specialist assigns tasks and watches how a person performs them. This method allows you to ask additional questions during the test, clarify unclear moments, focus on specific questions or problems.

In unmoderated tests, users receive tasks and perform them independently. Participants are asked to comment loudly on their actions and thoughts, thereby expressing their assessment and opinion. This approach ensures faster results and a more realistic experience of use without the presence of an observer. Both user reactions and what is happening on the screen are documented.

Combined usability tests combine several research methods in a single process to get the most complete picture possible of the user experience. They are especially suitable in situations where it is necessary not only to understand what the user is doing, but also why he is doing it. These tests can include both in-depth interviews, card shuffling, and others.